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- Shipping, Returns & Tax Policy
Shipping, Returns & Tax Policy
All returns must be approved by our sales department. You may return new, unused items within 30 days of delivery for a full refund. Customers are responsible for return shipping charges. There will be a minimum fifteen percent (15%) restocking fee applied to returns. Restock fees do not apply on defective products.
You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
If you wish to cancel your order please contact us at (208) 513-4723
Domestic Shipping Policy
At this time we only ship to United States Customers. Shipping and Handling charges to are based on purchase total, see chart below. Different shipping rates apply to Hawaii and Alaska, If you need to ship to Hawaii or Alaska please contact our customer service department and place your order by phone.
*FOR NEXT DAY AIR OR 2ND DAY AIR SHIPPING PLEASE CALL OUR OFFICE FOR A QUOTE.
|Purchase Total||S & H Charges|
Advanced Hardware Supply, Inc. has physical locations in Idaho and Utah. Tax rates will be charged to customers with a shipping address in Idaho or Utah. The tax rates applied are in accordance with each state's current sales tax rate. No sales tax on orders shipped outside of Idaho or Utah.
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